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Support
Questions about your critter, your activity, or your account? Start with the quick answers below or send us a note.
Quick answers
My Apple Health activity is not syncing
Open FitCritters Settings and tap Apple Health to sync again. To review permissions, go to iOS Settings → Privacy & Security → Health → FitCritters. FitCritters needs read access to the activity categories you want to use.
How do I change Health permissions?
In FitCritters Settings, choose Manage Health permissions. You can also open iOS Settings → Privacy & Security → Health → FitCritters. FitCritters never writes data to Apple Health.
Notifications are not arriving
Check both FitCritters Settings and iOS Settings → Notifications → FitCritters. Make sure notifications are allowed and that the reminder types you want are enabled in the app.
How do I restore a purchase?
Open FitCritters Settings and choose Restore purchases. Apple handles payment details. If your coins still do not appear, email us with the approximate purchase time. Never send full payment card details.
How do I export my data?
Open Settings → Manage account and choose the export option. If you cannot access your account, email support from the address associated with it.
How do I delete my account?
Open Settings → Manage account → Delete account, then type DELETE to confirm. Account deletion is irreversible and removes your profile, critters, activity records, friendships, messages, inventory, and balances.
How can I report another player?
Open the received message and choose Report & block. Select a reason and FitCritters will block the sender immediately while the report is queued for review. You can also email support if more context is needed.
Contact us
Email is the fastest way to reach the FitCritters team. Include your app version, iPhone or iPad model, iOS version, and a short description of what happened. Screenshots are helpful when they do not contain sensitive information.